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How to Submit a Return

Nova | 09/26/2026 | 2 views

Nav Air's return policy at a glance

  • 30-day window from delivery (configurable per customer; default 30).
  • Original packaging required for resale-grade returns.
  • Restocking fee may apply (default off; some product categories charge 15%).
  • Return label generated automatically once the RMA is approved.

How to submit a return from the portal

1. Find the order

Open My Account > Orders. Find the order containing the items you want to return. Click the order number.

2. Click "Request Return"

On the order detail page, scroll to the lines and click Request Return (only visible on orders within the 30-day window). The form lists each line with a checkbox, a quantity field, and a reason dropdown — pick which lines and how many of each.

3. Pick lines + reason

For each line you want to return:

  • Tick the checkbox.
  • Set the quantity (defaults to what you bought; can be less for partial returns).
  • Pick a reason from the dropdown:
    • Defective / damaged
    • Wrong item shipped
    • No longer needed
    • Quality issue
    • Other (with text field)

4. Submit

Click Submit Return Request. You'll see a confirmation with an RMA number (R0000XX).

What happens next

  1. RMA created in Nav Air's system, status = Submitted.
  2. Manager reviews — typically same business day. They'll either approve, reject, or ask for clarification.
  3. Return label sent — once approved, a prepaid return shipping label is emailed to you (default carrier; configurable per customer). Pack the items and drop off / hand to the carrier.
  4. Items received at Nav Air — warehouse inspects, confirms condition.
  5. Credit issued — if returning items were paid for, a credit note is generated and applied to your account (or refunded to your original payment method, depending on settings).

Tracking your RMA

Open My Account > Returns in the portal. Each RMA shows status:

  • Submitted — awaiting Nav Air approval
  • Approved — return label sent
  • Shipped Back — carrier scanned the return
  • Received — Nav Air's warehouse logged it
  • Credit Issued — complete
  • Rejected — with reason in the chatter

Restocking fees

If the product category has a configured restocking fee (default 15% on certain categories), you'll see it broken out on the credit note. Defective / damaged returns waive the fee automatically — only "no longer needed" returns get charged.

Common pitfalls

"Request Return button isn't showing"

Either: (a) the order is older than 30 days, (b) the order's last shipment hasn't been delivered yet, (c) you've already returned everything from that order. Check the order detail's date and shipment status.

"My RMA was rejected and I don't know why"

Open the RMA and read the chatter at the bottom — the manager always notes a reason. Common rejections: missing original packaging, return window expired between submission and inspection, item shows clear customer damage.

"I returned an item but no credit appeared"

Credit issues after warehouse inspection. If the inspection found the item didn't match the RMA (wrong product, opened/used, missing accessories), the credit might be partial or refused. Check the RMA chatter for inspection notes.

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